Registration entrepreneur

Terms of Service Model of Online Mediation System ocpbmediate.ocpb.go.th

     The applicant agrees to use the online mediation system service of the Office of the Consumer Protection Board. As approved by the Office of the Consumer Protection Board (OCPB) and the details of the services prescribed by the Office of the Consumer Protection Board. The applicant agrees to be bound by the following terms and conditions.

1. Definitions

     1.1 "Consumer" means a buyer or a person receiving a service from a business operator or a person who is offered or solicited by a business operator to purchase goods or receive services and includes a user or a person receiving a service. Service from business operators by preference Even though he was not a paid person

     1.2 “Complainant” means a consumer who has suffered damage or is in need of assistance, remedy, relief and remedies.

     1.3 "Respondent" means a person or a juristic person. That the complainant has complained and referred to as the one causing damage or trouble.

      1.4 "Online Mediator" means the online mediator personnel of CPB has been assigned to be responsible for consulting Consider complaints for the mediation of the parties. And is the mediator of both parties And save the mediation information in the online mediation system

     1.5 "Online Mediation Tool" means a computer and / or mobile phone and / or tablet and / or any other tool as required by CPB for online mediation.

     1.6 "Identity" means Login Name or Username, Password (Password), PIN-Person Identification Number, fingerprint, face, biometric technology, password to use the device for transaction, code. OTP - One Time Password including any other code related to access to electronic services, whether called by any name and whether it is a code assigned by the CPB or a code that the applicant is the user. Custom whatever

2. Use and storage of identification code Personal information And tools to mediate online

     2.1 The applicant must maintain his / her identity code. And personal information Keep confidential and do not disclose or do any act that may expose others to such identification code and / or personal information

     2.2 The applicant must keep the tools in a safe place. And the applicant must not make the device for such transaction under the possession of another person.

     2.3 The applicant can change the Login Name or Username and / or Password (Password) and / or PIN-Person Identification Number and / or Code related to the electronic service access at any time by performing the methods and conditions. Specified by the CPB

3. Access to online mediation service

     Online mediation (d-mediate) is a method of resolving complaints by CPB's online mediators, who act as a mediator. Offer guidance And find a solution that the parties would be able to accept and be satisfied with if the parties agreed to the proposal Will lead to an agreement With the following guidelines for using the online mediation system

     3.1 CPB provides online mediation services for Complainers and complainants There is an online mediator, CPB is the mediator. In which the initial stage is open for grievance services in the category Real estate loan does not pass. Book a new car Purchasing items that have not been received. I received the product that was not what I ordered. Product quality does not meet the advertisement And defective products In this regard, there will be officials of CPB to contact them to join in the service. Or ask for more hotline call center 1166

     3.2 When both the complainant and the complainant Wish to mediate online for both parties and agree on the date and time to make an appointment with the online mediator The online mediator will send the appointment details by e-mail and sms to both parties to confirm the participation of the mediation online.

     3.3 When it's time for an appointment Without confirmation from either party, this negotiation is deemed to have been canceled the 1st time when the online mediator makes another online mediation appointment. If not yet confirmed by either party again This negotiation is the second termination, the online mediators have the right to settle the complaint. This includes cases where two parties have been confirmed to participate in mediation, but when it is time to enter the online mediation chat room, Either party does not participate, it will qualify for such cancellation.

     3.4 When entering the online mediation chat room, both parties must provide truthful information. Use polite mannerisms and words And do not use words that are slanderous or insulting others Under the Criminal Code or act by any means Which is an offense under the Computer Crimes Act (No. 2) BE 2560 and if any of the parties do so Online mediators will terminate mediation immediately. In addition, the perpetrator may be prosecuted according to the law.

     3.5 When mediation online, both parties have reached a mutual settlement.

          Case 1 During the discussion The online mediator will record and send the memorandum of the agreement to both parties via chat channel and e-mail when both parties confirm the termination memorandum. Considered that the complaint has been resolved successfully.

          Case 2 after the end of the conversation The online mediator will record and send the memorandum of agreement to both parties via e-mail when both parties confirm the termination memorandum. Considered that the complaint has been resolved successfully. If either party does not press confirm the memorandum within 3 days or no revision of the memorandum The system will automatically settle the complaint.

       3.6 When mediation online, both parties have not yet reached a settlement.

       The online mediator will record the facts of the negotiation. And complainants and complainants Can record the facts of their negotiations in the system as well

       3.7 CPB will record the video Throughout the online mediation conversation

4. Benefits of Online Complaints Mediation

     4.1 Convenience for complainants and complainants Mediation can be done at home or anywhere as convenient for the complainant and complainant, allowing the parties to mediate at any time as required by the parties. As long as the other party has a computer Or smartphones (Smart Phone) and computers or smartphones that can be connected to the signal. Internet access Regardless of whether the parties have the same free day to mediate or not.

    4.2 Save on online complaints mediation, allowing parties to save time and money, they don't have to waste time traveling As well as do not have to pay for travel to mediate Especially if the parties are domiciled apart

    4.3 Fast. Online mediation can be done anytime, anywhere without having to set a mediation date like face-to-face mediation. Making it possible to quickly settle the problem

    4.4 The parties have time to ponder before making a decision. Usually, face-to-face mediation, the parties have to make immediate decisions many times, so there is no chance of pondering the proposal thoroughly before making a decision, making it perhaps not the best one for the parties. But to mediate complaints Online, the parties have no time limitations. This gives them the opportunity to think well before the other party sends any offers. Therefore, their proposals are through a process. The thoughts of the parties have come very well.

     4.5 Avoid confrontation Face-to-face mediation is highly unlikely for the parties to Avoid meeting face to face during mediation. But in some cases, one of the parties may not want Confront the other party during mediation. Especially in the event that the parties have power Negotiations are not the same, such as complaints, damages, car reservations between the company and the booker, etc.